AI-Powered Chatbots for Customer Support: Implementation and ROI in 2025
Introduction: Why AI Chatbots Are No Longer “Nice-to-Have” Customer expectations have changed. In 2025, people don’t just want quick answers; they expect instant, personalized, and frictionless experiences across every touchpoint. For businesses, this means customer support can no longer be handled by humans alone. AI-powered chatbots, once experimental, are now at the core of customer service strategies. These bots are built on advanced GPT-based models that understand natural language, context, and intent better than ever before. Consider these numbers: 68% of customers say they prefer chatbots for quick answers. Companies report a 40% drop in average resolution time after implementing …